StubHub is a well-known online ticket marketplace where users can buy and sell tickets for sports events, concerts, theater shows, and more. While the platform offers a convenient way to secure tickets, many users ask, “How to cancel a StubHub order?” Whether you purchased tickets by mistake or your plans changed, understanding StubHub’s cancellation policy is crucial.
In this detailed guide, we’ll explore everything you need to know about canceling an order on StubHub. We’ll answer popular queries like “Can I cancel a StubHub order?”, “How to cancel order on StubHub?”, and “StubHub order cancelled—what now?” Let’s dive in.
Understanding StubHub’s Cancellation Policy
Can You Cancel a StubHub Order?
StubHub has a strict all sales are final policy for buyers. According to their terms and conditions, buyers cannot cancel or get a refund for their order once it’s confirmed—unless the event is canceled and not rescheduled. StubHub does not allow you to back out simply due to a change of plans or buyer’s remorse.
That said, there are a few exceptions and workarounds, which we’ll cover later.
Why Doesn’t StubHub Allow Order Cancellations?
StubHub acts as a marketplace that connects buyers and sellers. Once a ticket is purchased, the seller is obligated to deliver that ticket. If cancellations were allowed easily, it would disrupt this process. Unlike Amazon, where inventory is controlled directly by the company, StubHub is peer-to-peer—once a transaction is confirmed, it’s locked in to protect both parties.
Common Scenarios: When You Might Want to Cancel
Understanding why you want to cancel helps determine your best course of action. Here are the most common reasons people search for how to cancel a StubHub order:
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You bought tickets to the wrong event or date.
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You selected the wrong number of tickets.
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Your plans changed suddenly.
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The event conflicts with another obligation.
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You found cheaper or better seats elsewhere.
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You suspect the tickets are invalid or incorrect.
Let’s take a closer look at what you can do in each situation.
What to Do if You Want to Cancel a StubHub Order
1. Check If the Event Was Canceled or Rescheduled
If your event was canceled, StubHub will usually automatically refund your order in the original payment method or in StubHub credit, depending on your region and StubHub’s policy at the time.
If the event is rescheduled, your order will still be valid for the new date. You cannot cancel it unless the new date conflicts with StubHub’s rescheduling policies.
StubHub order cancelled by event = Refund or credit.
2. Contact StubHub Customer Support Immediately
If you made a mistake while ordering, like selecting the wrong number of tickets or clicking the wrong date, you should contact StubHub within minutes of your purchase. While they officially don’t allow cancellations, there have been rare cases where customer support has helped reverse or adjust the order.
You can contact StubHub:
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Via their Help Center on the app or website
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Through live chat
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By calling their customer service line
Be polite, explain your issue clearly, and ask if they can make an exception. It’s not guaranteed, but it’s worth trying.
3. Resell the Tickets on StubHub
If you’re unable to cancel, the next best option is to resell the tickets. You can relist your tickets on StubHub and try to get your money back, possibly even at a profit if the demand is high.
Here’s how to resell:
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Go to your StubHub account
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Select “My Tickets”
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Choose the ticket you want to sell
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Set your price and list it for sale
Remember, StubHub takes a seller fee (usually around 10–15%).
4. Use the FanProtect Guarantee
While the FanProtect Guarantee doesn’t allow cancellations initiated by buyers, it does protect you if your ticket is:
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Invalid
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Doesn’t arrive in time
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Doesn’t match the description
If you received a faulty ticket, you might qualify for a refund or a replacement ticket. This is another scenario where a StubHub order is cancelled—but by StubHub, not you.
How to Cancel Order on StubHub If You’re a Seller
Accidentally Listed Tickets?
If you’re a seller and listed tickets by mistake, you can cancel your listing as long as no one has bought the tickets yet. Simply go to:
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“My Tickets”
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Find the listing
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Select “Delete” or “Cancel listing”
If someone already bought your tickets, you cannot cancel without serious penalties, including a 100% penalty fee and possible account suspension.
Can I Cancel a StubHub Order After Delivery?
No. Once the tickets are delivered (whether digitally or physically), the sale is final. Even if you didn’t download them, StubHub considers the transaction complete. The only way to recoup your money is to resell the ticket or hope the event is canceled.
StubHub Order Cancelled Automatically: What Happened?
In some cases, a StubHub order is cancelled by the system due to:
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Seller not delivering the ticket
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Payment issues
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Violation of StubHub’s terms
If this happens, StubHub will typically:
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Notify you via email
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Refund your money
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Try to replace the ticket if time allows
This is one of the few legitimate cancel order on StubHub scenarios you don’t control.
Alternatives to Canceling a StubHub Order
If you’re stuck with a ticket you can’t use and can’t cancel, here are some alternative ideas:
1. Transfer the Ticket to a Friend
If the ticket is in your name, you can sometimes transfer it through a ticketing platform like Ticketmaster or AXS. Let your friend or family member enjoy the event!
2. List the Ticket on Other Platforms
Besides StubHub, you can try:
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Vivid Seats
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SeatGeek
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Craigslist (use caution)
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Facebook Marketplace or local groups
Make sure the ticket is transferrable or in PDF/mobile format.
3. Donate the Ticket
If the value is low or you want to support a good cause, you can donate your ticket to:
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Nonprofits
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Youth groups
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Friends or strangers in need
Frequently Asked Questions (FAQs)
Can I cancel a StubHub order within 24 hours?
No, StubHub does not offer a 24-hour cancellation window. All sales are final immediately upon purchase.
How long does it take to get a refund if StubHub cancels the order?
If StubHub cancels the order (e.g., due to event cancellation), refunds typically take 5–10 business days to show up in your account.
Can I change my StubHub order instead of canceling it?
StubHub does not allow changes to confirmed orders. You must either use the ticket or try to resell it.
What happens if I don’t use the ticket?
Nothing happens officially, but you will lose the money you spent. That’s why selling or transferring is the best alternative if you can’t attend.
Does StubHub ever make exceptions?
Very rarely, and only in cases of clear mistakes or technical errors. It’s worth contacting customer service immediately if you realize something went wrong.
Final Thoughts: Be Careful Before You Click “Buy”
While StubHub is a reputable platform with millions of users, their strict no-cancellation policy makes it essential to double-check every detail before completing your order. Always verify the:
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Event date and time
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Venue
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Number of tickets
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Ticket format (mobile, PDF, etc.)
If you’ve made a mistake, your best options are to contact StubHub immediately, resell the ticket, or transfer it to someone else.
Unfortunately, if you’re hoping to cancel order on StubHub, the answer is usually no—but with the tips in this guide, you now know your alternatives.
Key Takeaways:
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StubHub does not allow order cancellations initiated by buyers.
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You can get a refund if the event is canceled and not rescheduled.
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Contact customer support quickly for rare exceptions.
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Reselling your ticket is the most practical solution.
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Always double-check before buying.
If you’re dealing with a difficult StubHub situation and have more questions, drop a comment or check out StubHub’s official Help Center. And remember—when in doubt, always screenshot everything!
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